Turn your Costly Call Center into a Smart Revenue Center

As every new device and elaborate set of servies become available, the opportunity for the wireless operators to increase the airtime revenues from the subscriber becomes a reality. Your call centers and sales force needs to be up to speed on all the latest and greatest technologies.

With every opportunity their is also a risk – an increasing number of accompanying customer issues cannot continue to be handled on the same basis as today. Doing so will lead to increased cost to serve, reducing customer satisfaction, brand equity and revenue.

QMobility offers a range of services:

-On-site training and webinars
-Set-up guides and support
-E-learning
-Sales guides
-Sales training
-OS updates


...all of which can significantly reduce the support costs of the mobile operator.

Using our expertise and global experience, we help solve any problems customers may have, often before they arise.

Improve your customer support and maximize your returns on new technology with on demand training from QMobility.

QMobility is dedicated to the Microsoft Value Added Reseller

A VAR is a key component in the Microsoft chain, providing solutions packages to organizations across the globe. As a reseller and/or integrator of Microsoft solutions, the VAR has responsibility to its customer base to support and educate them on the Windows Mobile platform. Because of the relative infancy of this division of Microsoft, many VARs need support and education themselves on Windows Mobile devices and integration with other Microsoft products and solutions.

The QMobility solution set meets the needs of the VARs through support and education as well as equipping them with the tools to sell and support the Windows Mobile platform. The end goal is a program that will provide a 'smart start' for the VAR. In effect, we will support and enable the VAR to support and enable their customer.

A growing number of businesses today regard messaging systems as mission-critical systems. For this reason, companies place strict reliability and availability requirements on their e-mail systems. Equally important is the heightened demand for new messaging system features including mobile messaging. An increasingly mobile work force and more geographically dispersed businesses mean that user requirements are continually evolving.

All of these factors place demands on Information Technology managers and system architects, who are charged with designing highly reliable, secure, and consistently available messaging systems that meet users' needs. To design a successful Microsoft® Exchange Server 2003 messaging system, and even more specifically a Microsoft Exchange Server 2003 mobile messaging solution, you need to understand the capabilities and limitations of the software and hardware upon which you build your messaging system.

As new solutions are deployed, training everyone involved, from the end user to the Help desk staff, is a key consideration.

QMobility training and support consists of the following:

-Devices and feature training
-Tutorials and education
-Web casts, case studies and white papers
-Business value calculation
-Enterprise and consumer application support
-Technical support via chat, email, phone


Our technical support can be provided via the following channels:

-Phone
-Email
-Chat
-Sharepoint


Device Management

-QMobility can provide device management, inventory services and customization.